Managed Care Dispute Resolution Protocol: An Overview

With a grant from the Robert Wood Johnson Foundation and in collaboration with New York University, several years ago TMG developed the Dispute Resolution in Managed Care: a Modular Self Assessment Protocol, a tool for assessing conflict resolution systems in Health Plans. TMG later implemented and evaluated the Protocol at six Plans nationwide. TMG was invited to assist three of those Plans in follow up projects. In addition, TMG made numerous presentations about the Protocol at both local and national conferences and audio conferences.

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