IMPROVING YOUR CONFLICT COMPETENCY IN A MULTI-CULTURAL WORLD
with Loraine Della Porta & Madison “Matt” Thompson of The Mediation Group
Diverse work teams that work well together are more creative, better at problem solving and more productive. However, if unresolved conflict is making team members run for the exit, all of that benefit is lost. Whether you are a staff member, a manager, a union representative, or the head of the department, the ability to handle conflict quickly and competently in a multi-cultural world is critical to success.
It is human nature to avoid difficult situations, which allows workplace conflicts to fester and escalate. By improving your conflict competency, you will enhance your ability to lead and manage diverse work teams effectively and help transform your workplace into a safe and productive environment. This workshop specifically targets the challenges municipalities face managing conflict in a culturally competent way.
- Identify the signs of a brewing conflict
- Talk about differences in a productive manner
- Understand the impact of culture on conflict dynamics and personal conflict style
- Develop and hone skills to effectively manage and de-escalate conflict in a culturally diverse environment
- Build confidence in initiating and facilitating a “difficult conversation”
Trainers Loraine Della Porta and Matt Thompson bring more than 60 years of combined experience to conflict resolution and multi-cultural team work. They have deep experience in mediation, training, and facilitation processes and diversity and inclusion in diverse environments such as banking, municipal governance, higher education, law, engineering and non-profit organizations. Together they create a caring and compassionate environment conducive to learning.
Tuesday-Wednesday, July 21-22, 2015, 8:30-4:00 at TMG’s Brookline office
Registration deadline: July 17, 2015, $675 Special rate of $625 while seats last!
Influencing without Authority
Are you asked to get things done but aren’t given any authority to do so? Do you find that people agree to do work and then don’t follow through? Is it hard to get your work on the radar of other work groups?
This half-day workshop, led by Amy Rebecca Gay, will give you the tools to influence others in your organization and get everyone rowing in the same direction while also building good working relationships.
WHEN: Friday, October 2, 2015, 8:30–12:30
Register by September 18, $175.00 Register by September 28, $200.00
Limited seats available
Additional discounts available for members of the Massachusetts Municipal Association, Massachusetts Nonprofit Network, and Boston Facilitators Roundtable. Ask about our group discounts.
Look out for these future workshops
- Facilitating Culturally Competent Meetings
- Mediation for Lawyers
- Leading Effective Teams
- Leadership and Cultural IQ for Municipal Managers
Want more information?
The Mediation Group is a non-profit established in 1985 that resolves tough conflicts for people and organizations using a caring, interdisciplinary approach. Our services include mediation, facilitation, organizational development, conflict coaching and training. With our assistance clients are better able to manage conflict, engage the public, problem solve collaboratively, and sustain productive teams in a multicultural context.
Email email@example.com or call (617) 277-9232.