Conflict Competency and Leadership in Diverse Organizations Training

Research has shown that high functioning, diverse work teams are more creative, better at problem solving and more productive than homogeneous teams. However, if unresolved conflict is making team members run for the exit, all of that benefit is lost. Whether you are a manager, a union leader, or the head of the department, the ability to competently lead in a diverse organization is critical to success.

The Mediation Group offers a four-day curriculum that intertwines collaborative leadership and conflict resolution skills, enabling managers to resolve differences, facilitate productive dialogue amid a cacophony of voices, and develop bench strength among team members. Conflict resolution skills and equity and inclusion issues are woven through each module.

Managers & senior leaders will be able to:

  • Understand one’s own identity

  • Discuss difficult issues productively

  • Lead collaboratively

  • Apply appropriate process to various decisions

  • Build consensus among diverse stakeholders

  • Develop talent with concrete performance agreements

  • Manage organizational change and individual transitions

Equity and inclusion issues cover all aspects of human diversity such as race and ethnicity, gender and gender identity, ability, and others that are salient to the organization. The training can be tailored to meet the unique needs of any work environment. It can be shortened to target one or two competencies, lengthened, or combined with one-on-one coaching.


  • Day 1: Self-Discovery, Equity & Inclusion

  • Day 2: Collaborative Leadership

  • Day 3: Decision Making and Consensus Building

  • Day 4: Coaching and Change Management


Other Trainings Available:

  • Negotiation 101

  • Just in Time Mediator

  • Organizational Climate Assessment

  • What is Coaching and How to Use It

  • Conflict Competency

  • Difficult Conversations

  • Lawyers: How to Take Your Clients to Mediation

Past Trainings:

  • 2018 Power Lunch Workshops in conjunction with City Year Boston

    • We've Got to Start Meeting Like This!, March 2018

    • Let's Get This Done! Or How to Influence without Authority, Wed., May 2018

  • 2017 Power Lunch Workshops

    • Just in Time Mediation, Sept. 2017

    • What is Coaching and How to Use It, Oct. 2017

    • We’ve Got to Start Meeting Like This!, Nov. 2017

Our Experts Specializing in Training